Dolce & Gabbana Exquisite Blue Mink Fur Shoulder Bag

Shipping Information & Worldwide Delivery

Enjoy Free Worldwide Shipping – Hassle-Free Luxury

At Luxour Store, we believe luxury should know no boundaries. That’s why we offer complimentary worldwide shipping on all orders. Wherever you are, your favorite designer products will arrive at your doorstep, carefully handled by our trusted delivery partners for a seamless experience.

Reliable Shipping with Trusted Delivery Partners

We ship globally with trusted partners such as UPS, FedEx, and DHL to ensure that your orders arrive securely and promptly. With real-time tracking and professional handling, your luxury items are in the best hands from start to finish.

Missed Deliveries?

If you’re unavailable during delivery, our couriers will make 2-3 attempts or leave your package at a nearby collection point for your convenience. You’ll receive a notification with instructions on how to retrieve it at a time that works best for you.

Global Warehouses for Faster Shipping

With warehouses strategically located in Sweden, Italy, Australia, Germany, and the USA, we ensure quick and efficient shipping tailored to your location.

Fast & Reliable Delivery Timeframes

• Orders are processed and dispatched within 24-48 hours.
• EU deliveries: Approx. 3 business days.
• International deliveries: Approx. 5-7 business days.
• Express shipping options available at checkout.

Track Your Luxury Purchase in Real-Time

Stay informed every step of the way. Once your order is shipped, you’ll receive a tracking number via email, enabling you to monitor your package in real time through the courier’s website.

Worldwide Shipping with Few Exceptions

We proudly deliver to almost every country in the world. Due to current geopolitical restrictions, we are unable to ship to Russia, Belarus, and Ukraine. For all other destinations, our couriers ensure smooth delivery without issues.

Customs and Duties – What You Need to Know

To make your shopping experience smooth, we provide all necessary customs documentation for your shipment. Please note that import duties and taxes are the responsibility of the customer. For assistance or questions about import regulations in your country, feel free to contact our team.

We’re Here to Help!

Have questions about your order or need help? Our dedicated customer service team is just an email away at info@luxour.store. Prefer real-time assistance? Reach out via live chat or phone. Your satisfaction is our priority.

Refund Policy – Easy, Transparent, Hassle-Free

Understanding Our Refund and Return Practices

At Luxour Store, we are committed to providing you with the best shopping experience possible. Please read our Refund Policy carefully to understand how we handle returns and refunds for your purchases.

Return Policy Duration

Our return policy is valid for 14 days, starting from the date your package is delivered. Please make sure to initiate your return within this period to ensure smooth processing.

Late Returns

Returns sent after the 14-day window will not be accepted. In such cases, you will be responsible for covering the shipping costs to return the package to the original dispatch address.

Defective or Incorrect Items

If you receive a defective or wrong item, please contact our customer service team through the Returns portal in the Orders section of your account. We will provide a return label for you to send the item back.

Pre-Owned Items

Please note that we do not accept returns for items listed as Pre-Owned. The item's description will clearly indicate its pre-owned status. We recommend reviewing product details thoroughly before purchasing.

Returns Due to Customer Dissatisfaction

• For returns due to dissatisfaction, the return shipping costs are your responsibility.
• Please use a reliable courier such as UPS, DHL, or FedEx and provide an active tracking number.
• We do not accept returns sent via local postal services due to long delivery times, and these will be rejected.

Customs Charges

If your return incurs customs charges, you are responsible for covering those fees. Customs charges must be paid before we can process a refund. For faster processing, we recommend choosing the option where the sender covers all customs duties.

Return Conditions

• All returned items must be in their original condition, including tags, packaging, and any included accessories such as boxes or dust bags.
• We reserve the right to reject returns if items show signs of wear, washing, or use.

Declined Returns

In the case of declined returns, the item will be shipped back to you, and you will be responsible for any additional shipping costs.

Refund Process

• Once your return has been approved, the refund will be processed via bank transfer or PayPal within 5 business days of receiving and inspecting the returned item.

We’re Here to Help!

If you have any questions or need further assistance, feel free to contact us at info@luxour.store. Prefer real-time assistance? Reach out via live chat or phone. Your satisfaction is our priority.