Frequently Asked Questions

 

General

Are your products authentic?

Yes, all products sold on Luxour are 100% original, sourced directly from brands, licensees, or official distributors. Each item includes original tags and comes with documentation to verify authenticity.

 

How do you guarantee authenticity?

We purchase stock directly from brands and official resellers, with necessary documentation and original tags attached.

 

Why do you offer limited quantities?

We specialize in past-season and overstock items, allowing us to offer significant discounts. Due to limited supply, restocking is rare, so we recommend purchasing quickly.

 

How do you ensure the security of my personal information?

We use SSL technology and other advanced measures to protect your data. For more details, visit our "Privacy Policy" page.

 

Returns

What is your return policy?

We offer a 14-day return policy on items that are unused, unaltered, and in their original packaging. See our "Return Policy" for full details.

 

How do I request a return?

Submit your return request to info@luxour.store within 14 days of receiving your order. Ship items back via UPS, FedEx, or DHL, using a trackable method.

 

What if I received a wrong or damaged item?

If a wrong or damaged product was delivered, email us with photos of the item and its defect within 14 days. We’ll send a return label and process a refund.

 

Shipping

What are your shipping costs?

We offer free worldwide shipping!

 

Do you offer international shipping?

Yes, we ship globally using UPS, FedEx, or DHL. Check our "Shipping Policy" for details on your region.

 

How long does delivery take?

Orders typically arrive within 3-6 business days. Tracking numbers will be provided with your order.

 

Where are your warehouses located?

Our warehouses are located in Sweden, Italy, Australia, Germany, and the USA. 

 

Which countries do you deliver to?

We ship worldwide, except to Russia, Belarus, and Ukraine due to ongoing conflicts.

 

For any additional questions or concerns, please don't hesitate to contact us at info@luxour.store We're here to help you enjoy a seamless luxury shopping experience with Luxour!