Our return policy lasts for 14 days, starting from the day the package is delivered to you. Please initiate any return requests within this timeframe to ensure smooth processing.

Returns shipped back after the 14-day policy period will be rejected. In such cases, you will be responsible for covering the return label and the shipping cost back to the original dispatch address.

If you receive any defective or incorrect items, please contact our customer service via the Returns portal located in the Orders section of your account. We will provide a return label for you to ship the defective or wrong item back to us.

Please note that we do not accept returns for items listed as Pre-Owned on our platform. Each item's description clearly indicates its pre-owned status. We encourage you to review product details thoroughly before making a purchase.

Returns due to customer dissatisfaction should be shipped back at your expense and with an active tracking number. Please use reliable carriers such as UPS, DHL, or FedEx. We do not accept returns shipped via local Postal Services due to long delivery times, and any such packages will be rejected.

For returns involving customs charges, you will be responsible for covering those costs. If a return includes customs charges, these must be paid first before we can proceed with the refund of the returned items. To expedite the refund process, we recommend selecting the option of the sender paying for all customs duties.

All returns must be in perfect original condition, including any original attachments such as tags, boxes, or dustbags, along with the original packaging. We reserve the right to refuse returns if the products have been worn, washed, or have any traces of use.

In the event of declined returns, the order will be shipped back to you, and any additional shipping charges will be borne by you.

Approved refunds will be made by bank transfer or via PayPal within 5 business days after receiving and approving the returns.

For any questions or assistance, please contact us at info@luxour.store.