Shipping Information & Worldwide Deliver

What are the shipping costs per order?

• We offer free shipping worldwide on all orders.

Which delivery companies do you use?

• We provide worldwide delivery using UPS, FedEx, or DHL.

What happens if the recipient is absent at the time of delivery?

• With FedEx, UPS, and DHL, the courier will attempt delivery 2-3 times or take the package to a nearby collection point where you can pick it up. In the event of a missed delivery, the courier will leave a notice with instructions on how to collect your package. If an order is not picked up and is returned to us, we will deduct €45 from the refund.

Where are your warehouses located?

• We operate multiple warehouses around the globe, including in:
  • Sweden (Jönköping and Stockholm)
  • Italy (Milan, Giuseppe, Beati, Genova, Florence, Modena)
  • Australia (Sydney)
  • Germany (Salzburg)
  • USA (Florida and Minnesota)

What is the delivery time?

• Delivery times vary depending on your location. It takes 24-48 hours to dispatch the package. Typically, delivery takes 3 business days within the EU and 5-7 business days outside the EU.

How can I track my parcel?

• Once your order is shipped, you will receive an email with the tracking number. You can track your package by entering this number on the courier's website.

Which countries do you deliver to?

• We provide worldwide delivery using UPS, FedEx, or DHL. However, we cannot ship to Russia, Belarus, and Ukraine due to the ongoing conflict.

What happens if a parcel gets stopped at customs?

• We provide all necessary documentation for customs clearance. However, any customs fees that may apply are the responsibility of the customer.

For any further questions or concerns about shipping, feel free to reach out to our customer service team at info@luxour.store. We are here to ensure you have a seamless shopping experience with Luxour!